FAQs

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1. Q: What types of flame products does your business offer?

  • A: We offer a diverse range of flame products, including electric lighters, gas lighters, unique candle accessories, and other innovative items designed to enhance your ignition experience.

2. Q: How do electric lighters work?

  • A: Our electric lighters utilize advanced plasma arc technology. They generate a flameless, windproof spark through an electric current, providing a safer and more efficient alternative to traditional lighters.

3. Q: Are your products eco-friendly?

  • A: Yes, we are committed to sustainability. Many of our products are rechargeable, reducing the need for disposable items and minimizing environmental impact.

4. Q: Can I use your products outdoors in windy conditions?

  • A: Absolutely! Our flame products are designed to perform reliably in various conditions, including windy environments. They are perfect for outdoor activities like camping, barbecues, and more.

5. Q: How do I recharge my electric lighter?

  • A: Our electric lighters come with a USB rechargeable feature. Simply connect it to a USB-compatible device such as a laptop or power bank using the provided cable for quick and convenient charging.

6. Q: Are your products safe to use around children?

  • A: Yes, safety is a top priority. Our flame products, especially electric lighters, often come with child-resistant features to ensure secure usage. Please refer to product-specific details for safety information.

7. Q: Can I return a product if I'm not satisfied?

  • A: We want you to be completely satisfied with your purchase. If you're not happy with your product, please refer to our return policy on our website for information on returns and exchanges.

8. Q: Do you offer international shipping?

  • A: Yes, we offer international shipping to bring our flame products to enthusiasts around the globe. Shipping rates and delivery times may vary based on your location.

9. Q: Are there any discounts or promotions available?

  • A: To stay updated on our latest promotions and discounts, subscribe to our newsletter or follow us on social media. We frequently run special offers to provide the best value to our customers.

10. Q: How can I contact customer support? - A: You can reach our dedicated customer support team through the "Contact Us" page on our website or via email at nolanroessell@gmail.com We are here to assist you with any inquiries or concerns.